POLICIES

Booking deposits

Last-minute cancellations and no-shows have a big impact on our business, our team and other clients who are waiting for appointment availability.  To help reduce this impact, we ask all new clients, online bookings and large services such as extensions and straightening for a 25% deposit. 

The deposit you have paid will be deducted from the cost of your invoice on the day of your service. However, if you do not turn up for your appointment, or cancel within 24 hours, your deposit will be used to cover costs if we are unable to rebook this appointment time. This is at the discretion of the Salon Manager.

Cancellation policy

We understand that unexpected things happen which take priority over your hair appointment, however we would appreciate it if you could give us at least 48 hours’ notice if you need to cancel or reschedule.  This gives us time to find another client who may be waiting for a cancellation.  We will send you a reminder txt prior to your appointment and request confirmation.  In the case of repeated late cancellations (within 48 hours of the appointment) and no-shows, we will ask you to pay a higher deposit before taking your next booking.

Re-Do policy

Our stylists will have a thorough consultation with any new clients, or with existing clients wanting a big change.  During your consultation, it’s helpful to show your stylist photos of what you are wanting to achieve.   Your stylist will advise you if they are unable to achieve the result you are wanting and the reasons why – sometimes it may be a longer-term process rather than a one-off appointment.  Hair health is always our priority. 

We understand that sometimes the end result isn’t always what you expect, and we are always more than happy to discuss and help find a solution.  In the rare cases where we have made a genuine mistake and have not got it right, and you have advised us within 2 weeks of your appointment, we will arrange to re-do the service for you free of charge.  Where you have changed your mind and want something different, a cost will be incurred, and this will be agreed between you and your Stylist during the consultation process.

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